Exchanges & Returns
We understand the importance of a clear and reliable exchange and return policy. Our aim is to build trust and reassure our customers that they can shop with confidence, knowing that we are dedicated to their full satisfaction.
We do not provide refunds on orders.
*Gift Cards and items marked as 'final sale' are also non-returnable.
Exchanges
We only replace items that are defective or damaged.
Many of our products are one-of-a-kind pieces. In these cases, we will offer an equivalent piece, or an in-store credit (online gift card) to be used on a future purchase in our shop.
To be eligible for an exchange, your item must be returned unused and in the same condition that you received it within 30 days of purchase.
If you need to exchange items due to defect or damage, email us at mayurisbeads@gmail.com, with your order number in the subject line, proof of purchase, and images showing the defect or damage. Upon receipt, we will review your claim and send you a Return Authorization ID# to return the items for an exchange.
Return Procedure
1. Upon receipt of a Return Authorization ID#, pack items in their original packaging for return, preferably in the same shipping box they arrived in.
2. Send returned items to the return address provided in the Return Authorization email.
*Return shipping (including import duties, taxes, and fees) is paid by the customer
*Shipment MUST include tracking with a major carrier
3. E-mail your tracking number to mayurisbeads@gmail.com with your Return Authorization ID# in the subject line.
4. Once the items are received and inspected, a replacement piece or equivalent will be shipped, or an in-store credit (online gift card) emailed to you in accordance with the exchange policy above.
The above Exchange and Return Policy applies to orders placed directly with Mayuri's Beads through our website, by phone or email, and at markets or events where we are a participating vendor. Our Resellers and other hosted online platforms may have their own refund, exchange, and return policies.